FREQUENTLY ASKED QUESTIONS

Orders are typically processed within 1–3 business days before dispatch. Once shipped, delivery usually takes 5–10 business days for customers in the United Kingdom, European Union, and United States. Delivery times for other international destinations may vary depending on location and local customs procedures. For full shipping information, estimated delivery times, and additional details, please visit our Shipping Policy page.

Yes, we offer free worldwide shipping to most countries. If your country is available for selection at checkout, we can ship to your location. If your country does not appear during checkout, we are currently unable to deliver there. For more information about shipping destinations and delivery times, please visit our Shipping Policy page.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to follow your parcel's journey and stay updated on each stage of the delivery process until it arrives at your doorstep. Please note that tracking information will become available once your order has been processed and dispatched.

If you need to change or cancel your order, please contact us as soon as possible and we will do our best to assist. However, we cannot guarantee that changes or cancellations can be made if your order has already been processed or dispatched. If your order has already been shipped, you may still be eligible to return the item once it has been delivered. For full details and eligibility requirements, please refer to our Returns Policy.

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, items must be returned in their original condition, unworn, unused, undamaged, and with all original tags and packaging intact. For full details please refer to our Returns Policy page.

To begin a return, please contact our customer support team first and we will provide you with further instructions and return information.

Once your return has been received and inspected, any approved refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, although processing times may vary depending on your bank or payment provider.

We currently do not offer direct exchanges. If you would like a different size or colour, please begin a return for your original item. Once your return has been received and your refund has been approved, you can place a new order for your preferred size or colour. This helps us process requests more efficiently and ensures the fastest possible service for our customers. For full details, please refer to our Returns Policy page.

We always aim to restock popular items whenever possible. However, while we do our best to replenish products that are in high demand, we cannot guarantee that a sold-out item will be restocked in the future. If there is a specific item, size, or colour you are interested in, please contact our customer support team and we will do our best to accommodate your request or provide any available updates.

Yes, we aim to release new collections throughout each season, featuring carefully curated fashion pieces designed to keep your wardrobe fresh and on-trend. Our seasonal collections showcase a variety of unique styles, timeless essentials, and exciting new arrivals, ensuring there is always something special to discover at VÉYNERA.

Yes, all products currently shown as in stock are available for immediate dispatch. However, please allow 1–3 business days for order processing before your order is shipped. Once dispatched, you will receive a confirmation email along with tracking information to follow your parcel's journey.

The best way to stay informed about new arrivals, restocks, and upcoming collections is by following VÉYNERA on social media and checking our website regularly. New arrivals are typically introduced seasonally, alongside fresh styles, new colourways, and updates to some of our most-loved collections. Be sure to stay connected so you never miss our latest releases.

Sale periods may vary depending on the product, collection, and promotional campaign. While we regularly offer discounts and special promotions, we reserve the right to add, modify, or remove discounts from any item at any time without prior notice. As a result, we cannot guarantee that a sale item will remain discounted until a specific date. If you find an item you love, we recommend purchasing it while the promotion is available.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support trusted payment providers such as PayPal, Apple Pay, Google Pay, and Klarna where available. All payments are processed securely through encrypted payment gateways, ensuring a safe and seamless checkout experience.

Yes. Your security and privacy are extremely important to us. All transactions are protected using industry-standard SSL encryption and are processed through trusted, PCI-compliant payment providers. VÉYNERA never stores your full card details, and your payment information is handled securely at every stage of the checkout process, giving you complete peace of mind when shopping with us.

Yes. We offer Klarna at checkout, allowing you to split your purchase into interest-free instalments, subject to Klarna's approval and eligibility requirements. If you've found an item you love, paying in instalments can be a convenient way to secure it before it sells out or a promotion ends. Simply select Klarna as your payment method during checkout to view the available payment options.

Yes. If you have a valid discount code, you can enter it at checkout and the discount will be applied to eligible items before completing your purchase. Please note that promotions, discounts, and special offers vary throughout the year and may only be available for limited periods. VÉYNERA reserves the right to introduce, modify, extend, or end promotions at any time without prior notice. Not all products may be eligible for discounts, and discount codes cannot always be combined with other offers unless explicitly stated.

Our dedicated support team aims to respond to all enquiries within 24 hours during business days. However, during periods of high demand or unusually large volumes of enquiries, please allow up to 48 hours for a response. Your questions, concerns, and feedback are extremely important to us, and we are committed to providing the highest level of customer support possible. We appreciate your patience and will always do our best to assist you as quickly as possible.

You can reach us via email at support@veynera.com or through our contact form on the Contact Us page.

Yes. You can contact VÉYNERA through our official social media pages, including Instagram and TikTok, for general enquiries, updates, and the latest brand news. For order-specific questions, returns, shipping enquiries, or related matters, we recommend contacting our support team directly via email for the fastest and most accurate assistance. This allows us to review your order details and provide a quicker resolution to your enquiry.

For the fastest assistance, please contact our support team via email or through the Contact Us form on our Contact Us page. Be sure to include your order number, along with a clear description of your issue or enquiry. To help us resolve your request as quickly as possible, we recommend sending all order-related enquiries from the same email address used to place your order whenever possible. This allows our team to locate your order details more efficiently and provide the best possible support experience.