Privacy policy
Last Updated: June 2026
At VÊYNERA ("we", "our", "us"), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.veynera.com, purchase products, subscribe to our emails, create an account, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details
- Account login information
Shopping Information
- Products viewed
- Products added to cart
- Purchase history
- Wishlist items
- Product reviews and feedback
Device & Website Information
- IP address
- Browser type
- Device type
- Operating system
- Website activity and usage data
- Referral source
How We Use Your Information
We use your information to:
Fulfil Orders
- Process payments
- Confirm purchases
- Arrange shipping
- Manage returns and refunds
- Prevent fraudulent transactions
Customer Support
- Respond to enquiries
- Resolve disputes
- Provide order assistance
Improve Our Services
- Analyse website performance
- Improve user experience
- Optimise our product offerings
- Develop new features and services
Marketing & Advertising
With your consent, we may send:
- Product launch announcements
- Promotional offers
- Exclusive discounts
- Brand updates
- Cart reminder emails
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.
Payment Processing
Payments are securely processed by trusted third-party payment providers.
VÊYNERA does not store complete payment card information on its servers.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website functionality
- Measure website performance
- Personalise content and advertisements
We may use technologies provided by:
- Shopify
- Google Analytics
- Meta (Facebook & Instagram)
- TikTok
- Other advertising and analytics partners
You can manage cookie preferences through your browser settings.
Sharing Your Information
We may share information with trusted third parties that help us operate our business, including:
Service Providers
- Payment processors
- Shipping carriers
- Customer support providers
- Website hosting services
- Analytics providers
Advertising Partners
We may share limited information with advertising platforms such as:
- Meta
- TikTok
This helps us improve advertising performance and show relevant products to potential customers.
We do not sell your personal information.
International Data Transfers
As we offer worldwide shipping, your information may be processed in countries outside your country of residence.
We take reasonable measures to ensure your information remains protected when transferred internationally.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain uses of your information
- Withdraw marketing consent
To exercise any of these rights, please contact us.
Children's Privacy
Our services are not directed toward children under the age of 16.
We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
VÊYNERA
Email: support@veynera.com
Website: www.veynera.com
Contact Form: www.veynera.com/pages/contact